Starting your virtual therapy journey is incredibly simple. Online counselling simply requires a stable internet connection and a quiet space.
When you call our Cold Lake clinic to book an appointment for online therapy, you will receive a direct link to your session via email. We utilize highly secure software to ensure a completely private connection, allowing you to feel just as comfortable sharing your thoughts online as you do in our physical office.
Currently, Supporting Wellness offers dedicated video therapy for individuals seeking:
While in-person sessions provide an ideal setting for counsellors to engage and connect with clients, we understand that visiting our Cold Lake office is not always practical or possible. We still want you to receive the vital help you need. Online counselling is an innovative and convenient tool offered by Supporting Wellness Psychological and Family Services, allowing you to access professional care from the comfort of your own home.
If it’s your first time at Supporting Wellness, give us a call and we’ll gladly help match you with a therapist who suits your needs. You can also browse our website to learn more about our therapists and book with the person who feels like the best fit.
The number of sessions we recommend is unique to each person. During your initial consultation, we can suggest a starting plan, and we will work collaboratively with you throughout the process, adjusting as needed to support your goals and achieve the best possible outcomes.
The cost of a 50-minute therapy session is typically $235, though fees may vary depending on the type of therapy and the therapist providing the service. Some of our therapists offer sliding scale options, so we encourage you to call us to discuss your needs and we will help connect you with someone who best fits your goals and budget. For more information, you can also click here to view the recommended fee schedule set by the Psychologists’ Association of Alberta.
For your convenience, we accept credit card, debit, e-transfer, and cash payments.
We offer direct billing to many insurance providers, including Alberta Blue Cross, Greenshield, Medavie Blue Cross, NIHB, Sun Life, Telus Health, Canada Life, Desjardins, Manulife, Chambers of Commerce, Equitable Life, Johnston Group, Maximum Benefit, Group Source, Simply Benefits, and Industrial Alliance.
If direct billing is not available for your specific plan, you can always pay for your session and submit the receipt to your insurance provider for reimbursement. If you have questions about your coverage, please give us a call and we can help determine which therapists are covered under your individual insurance plan.
When you book an appointment, that time is reserved just for you. If you are unable to attend, we kindly ask for at least 24 hours’ notice so we can offer the time to someone else. Missed appointments or late cancellations will be charged a fee of up to $200.
